Industry
Transportation
Client
Zoox
Client
Locked
Project Type
Internal
Status
Launched
Date
Nov 6, 2023
My Role
UI Design, UX Design, User Research, Front-end Prototyping
Core Team
1 Engineer Manager, 6 Software Engineer, 1 UX Designer (Self), 5 Stakeholders
Map Services: A Self-Serve Platform for Monitoring and Managing Mapping Pipelines
Context & Problem
As mapping operations scaled, engineers spent significant time manually monitoring mapping pipeline jobs, rerunning failed processes, and responding to issues surfaced through fragmented tools. Our map drawing editors (ie. Cartographers) depended heavily on engineers to create mapping missions and debug failures, creating bottlenecks and slowing coverage of new city areas. There was no lightweight, shared view into pipeline health that both engineers and non-engineering roles could use to understand status, identify issues, and take action.
My Role
Led the end-to-end design of MapDash, from understanding mapping pipeline workflows to defining product requirements, designing workflows, and partnering with engineering to bring the platform to life.
Constraints & Key Decisions
The platform needed to surface complex pipeline state without overwhelming users, support both technical and non-technical roles, and integrate with existing internal tools rather than replace them. I focused on lightweight visibility and clear handoffs instead of building a fully automated pipeline manager.
Why These Decisions
Full automation would have required significant engineering investment and risked hiding important edge cases. By prioritizing transparency and shared ownership, the mapping services platform empowered engineers and cartographers to identify problems early and collaborate on fixes using existing tools.
Designs
Solution & Impact
The launch of the tool led to an 80% reduction in duplicate issues, reducing noise and accelerating operational decision-making.
Delivered a map-based triage tool that surfaced high-signal issue context, enabled fast rerouting to the right teams, and supported bulk edits—improving clarity and speed for teams operating in high-pressure, real-time environments.
Key Learnings and Next Steps
