Industry
Healthcare
Client
Commonspirit Health
Client
Locked
Project Type
Internal
Status
Launched
Date
Nov 6, 2023
My Role
UI Design, UX Design, User Research, Front-end Prototyping
Core Team
1 Engineer Manager, 6 Software Engineer, 1 UX Designer (Self), 5 Stakeholders
Map Services: A Self-Serve Platform for Monitoring and Managing Mapping Pipelines
Context & Problem
At Meta, building closeout information—such as contact details, drawings, and 3D models—was scattered across individual Google Drives, spreadsheets, emails, and third-party tools. Vendors frequently changed between projects, making it difficult to know who to contact or where critical files lived. Project managers relied on personal tracking systems, which introduced inconsistencies, duplicated work, and frequent errors. While external tools like Procore or BIM 360 existed, their licensing costs and fragmented usage made them impractical as a single source of truth.
My Role
Led the UX design of an internal Building Information App, working closely with project managers, construction partners, and engineers to define requirements, design workflows, and support implementation.
Constraints & Key Decisions
The solution needed to work within Meta’s internal ecosystem, minimize cost, and support a wide range of file types including documents, 2D plans, and 3D models. Rather than introducing another third-party system, I focused on leveraging Google Drive as a centralized ingestion layer and building an internal app to surface and analyze the data.
Why These Decisions
Relying on external tools increased cost and fragmentation, while allowing teams to manage files independently created long-term data integrity issues. A centralized, internal solution reduced dependency on licenses, standardized workflows, and ensured information stayed accessible even as vendors and teams changed.
Designs
Solution & Impact
The launch of the tool led to an 80% reduction in duplicate issues, reducing noise and accelerating operational decision-making.
Designed an internal app that standardized how project closeout files were uploaded into a single Google Drive structure and surfaced key insights—such as contacts, documents, plans, and models—through a unified interface. This created a reliable source of truth for inspection, archiving, and ongoing operations, reducing time spent tracking down information and improving confidence in project data.
Key Learnings and Next Steps
